Categories: Fact sheet

by Brian Hanley

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For SMEs, sports clubs, community groups and voluntary organisations · Last reviewed: May 2026

Renewal is easier, and sometimes cheaper, when you start early. For many organisations insurance decides whether activities, events or facilities can keep running, so it is worth a few hours of preparation rather than a rushed decision when the notice lands.

Know your timing

Under the Central Bank’s Consumer Protection Code, insurers must send a renewal notice at least 20 working days before your policy ends, and — under the 2025 Code — an earlier “pre-renewal” reminder as well, giving you more time to shop around. These protections apply to consumers and smaller businesses; larger organisations should check what applies to them.

Start 8–12 weeks ahead

  • Find your current policy schedule and wording and confirm your renewal date.
  • Agree who will manage the renewal and contact your broker or insurer early.
  • Note what has changed: activities, premises, events, staff or volunteers.
  • Review claims, incidents and near misses from the year.
  • Check whether any incident or circumstance still needs to be notified.
  • Keep records of any risk improvements you have made.

Why accurate information matters

Under the Consumer Insurance Contracts Act 2019 you must answer your insurer’s questions honestly and with reasonable care. Getting this wrong — even by leaving something out — can reduce or even cancel a future claim payment. So make sure the details your insurer holds are right and up to date. Do not wait until renewal to report an incident, claim or circumstance if your policy requires earlier notification.

Early questions to ask your broker or insurer

  • What information do you need from us, and by when?
  • What has changed since last year that we should explain clearly?
  • Would updated risk records or procedures help?
  • Which insurers will you approach, and will you get more than one quote?
  • If an insurer will not quote, will you tell us why?

Useful links

See also: Factsheet 2 — Understanding and comparing what you are offered.

This factsheet is general information and education only. It is not legal, insurance, financial, claims, health and safety, data protection or other professional advice. Get appropriate professional advice before making insurance, claims, complaint or reporting decisions.

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